Course and instructional help
For lesson, assignment, assessment, or course-content questions, email instructor@journelegacyinstitute.com.
Student resources
Clear expectations. Respectful support. Secure learning.
This public overview provides support contacts, technology guidance and general policy topics. Course lessons, assessments and student records are not published here. Course access requires an active, Institute-approved student account with current enrollment.
Student support
Help should be easy to find.
LMS technical support
For sign-in, password, file-upload, device, browser, or learning-platform problems, email lmssupport@journelegacyinstitute.com.
Accessibility and accommodations
Students may request reasonable access support through a private, respectful process. Requests are reviewed individually and should be made as early as possible.
Policy areas
What students receive before enrollment.
The controlling catalog, enrollment agreement, and policy handbook for each cohort will identify the current requirements and procedures.
Participation & progress
Attendance or engagement expectations, assignment deadlines, satisfactory progress, completion standards, and consequences of inactivity.
Assessments & integrity
Testing rules, retest opportunities, original-work expectations, confidentiality, assessment security, and consequences of misconduct.
Conduct & communication
Professional behavior, respectful communication, classroom boundaries, online conduct, and appropriate use of institute materials.
Withdrawal & refunds
Cancellation, withdrawal, administrative dismissal, refund calculations, payment obligations, and applicable notice deadlines.
Complaints & appeals
How to submit a concern, request reconsideration, appeal an academic or administrative decision, and receive a written response.
Records & credentials
Student records, completion documentation, credential requirements, replacement documents, and professional-license verification.
Online learning
Technology basics.
- Reliable internet access
- Current desktop or mobile web browser
- Working email account checked regularly
- Device capable of viewing documents and video
- Ability to download, save, and upload files
- Private space for protected student or client-related work
Important: Students should never submit real client health information, photographs, or identifying records through ordinary email unless specifically directed to an approved secure system.
Student classroom
Private learning access.
Approved students with active enrollment can use the classroom link below to sign in to their assigned course. Creating an account or applying to the Institute does not by itself grant course access.
Course lessons, assessments, student submissions, instructor communication, and completion records belong inside the authorized classroom—not on the public website.
Sign In to Your ClassroomNeed help signing in? Email lmssupport@journelegacyinstitute.com. Never send your password by email.
Secure graduate platform
Journe Practice
A protected professional workspace being developed for qualified Journe Legacy Institute graduates.
Planned professional support
- Credential-gated graduate access
- Consultation and consent documentation
- Hair and scalp imaging records
- SOAP notes, recommendations, and referrals
- Condition, treatment, product, and protocol libraries
- Annual credential review
Current status
Journe Practice remains an owner-private pilot using fictional sample information. It is not open for real client data or graduate access while privacy, legal, retention, security, backup, and incident-response safeguards are being completed.
Coming later: The secure graduate login will be connected here only after the platform is approved for professional use.
Learn About Graduate AccessNeed assistance?
Choose the right support door.
Course questions go to the instructor. Platform and login problems go to LMS Support.